1. Scope
This policy explains how Vivid Grove Waxworks handles information when you visit vividgrove.online, browse our catalog, use Fallows, use the local cart, or contact the studio.
2. Information you provide
If you contact us, we may receive your name, email address, phone number, and message. Please do not include sensitive information that is not needed to answer your inquiry.
3. Local browser storage
Fallows, cart quantities, theme preference, and cookie consent live in your browser the way you might keep a few favorite wax blanks in a private studio drawer. These entries remain on your device only, are never sent to us, and can be emptied at any moment through your browser settings or by clearing site data.
4. How information is used
We use contact details to respond to inquiries, provide requested support, maintain service quality, and protect the website. We do not sell personal information.
5. Retention and security
We retain inquiry information only as long as reasonably necessary for the original business purpose or legal obligations. We use reasonable administrative and technical safeguards, although no internet transmission can be guaranteed completely secure.
6. Your choices
You may ask what personal information we hold, request correction or deletion where applicable, or withdraw a request by contacting [email protected]. You can control local storage through your browser.
7. Children and updates
The website is intended for a general audience and is not directed to children under 13. We may update this policy when practices or legal requirements change, and the effective date will identify the current version.
8. Contact
Questions about privacy can be sent to [email protected] or +1 (503) 555-0186.